Question 1

Where is SunnyCon Anime Expo held?

Accepted Answer

SunnyCon Anime Expo will be held at St James Park, Newcastle, NE1 4ST

Question 2

When does SunnyCon Anime Expo Newcastle take place?

Accepted Answer

SunnyCon Anime Expo Newcastle is an annual event held in June.

Question 3

What time does SunnyCon Anime Expo Newcastle open and close?

Accepted Answer

Opening and closing times for attendees are as follows;

FRIDAY: 12pm to 6pm
SATURDAY: 10am to 6pm
SUNDAY: 10am to 6pm

Question 4

How do I get my tickets?

Accepted Answer

Tickets can be only purchased via our tickets page, on our Facebook event page and directly from the event page on Eventbrite.
 
There will be a limited number of special tickets available, V.I.P & Premium. No more of these will be available once they have sold out.

Question 5

Where can I pick up my VIP/Premium extras?

Accepted Answer

There will be a set desk at the venue where you can collect your items. Upon entry you will be given a ticket to use to collect your items. Hand this in to collect your items from the desk. You can only collect your items if you have this ticket available so please keep it safe.

Question 6

Are tickets available to buy offline?

Accepted Answer

Yes, however only on the weekend of the event. (If they haven't sold out before then)

Question 7

I notice we have to pay a booking fee, what is this for?"

Accepted Answer

Our ticket provider for Newcastle, Eventbrite, charge a booking fee for each individual ticket sold. Booking fees are not uncommon with top notch ticket providers and the extra costs go toward many things. Costs are split between their staff wages, support and servers. Costs also cover things like our ticket scanners and on site support over the weekend. This means we are able to offer instant, safe and secure event tickets and means we can process attendees faster meaning for drastically shorter queues on the event weekend.

Question 8

Is SunnyCon Anime Expo Newcastle Disability Friendly?

Accepted Answer

SunnyCon Anime Expo Newcastle is a fully accessible event. If you have any special requirements please contact us at info@sunnyconanimeexpo.com or check out the venue policies.

Venue Access — Milburn Stand

The Milburn Stand provides the following accessibility features:

• Lift access serving all floors of the stand

• Step-free entry routes

• Accessible toilet facilities

• Additional seating throughout the venue (where space is available and won’t interfere with walkways etc)

• The main reception/registration desk is located in the Milburn Stand foyer on arrival. Staff at this desk can direct attendees to accessible facilities on arrival, and all staff and volunteers know these locations if you need to ask throughout the weekend.

While all attendees to the event are permitted and welcome to use the lifts, we will have signage advising that those who require the use of them due to access needs should be given priority where possible.

Mobility Aids and Wheelchairs

Wheelchair users and attendees using mobility aids are welcome. The Milburn Stand concourses are wide enough to accommodate most mobility equipment.

If you require assistance navigating the building on arrival, please speak to a member of staff.

Please note that St James Park is a large multi-level venue. We recommend contacting us in advance if you have specific requirements so we can help plan your visit.

Assistance Dogs

Trained assistance dogs are welcome at SunnyCon. This includes dogs trained to guide blind people, assist deaf people, or assist disabled people with conditions affecting mobility, manual dexterity, or physical coordination, as defined under the Equality Act 2010.

Queue Management

We recognise that long queues can be challenging for attendees with certain disabilities or health conditions. The following provisions are in place:

• Priority access to registration for attendees who cannot stand for extended periods

• Attendees who require queue assistance should speak to a member of staff or volunteer on arrival

• Where possible, seating will be available near panel and workshop rooms, guest signings, and other events where queueing may be required.

Please make yourself known to staff if you need support at any point during the event. SunnyCon staff and volunteers are briefed to assist.

Quiet and Rest Areas

A designated quiet room will be available throughout the event for attendees who need to take a break, manage sensory overload, or step away from the main floor. This will be the wellness room on Level 3.

If you or someone with you needs urgent assistance at any time, please alert any member of the SunnyCon staff, volunteer, or security teams.

Email: info@sunnyconanimeexpo.com

Question 9

Are there tickets available for personal assistants (carers)?

Accepted Answer

ACCESSIBILITY POLICY

Carer/Companion Tickets

Free tickets are available for personal assistants and carers accompanying a disabled attendee. One free carer ticket is available per qualifying attendee.

To apply, fill in the form at the bottom of the tickets page; https://www.sunnyconanimeexpo.com/sunnycontickets  (This will close 6pm the Thursday before SunnyCon, after that all evidence is to br brought to the front desk over the weekend instead)

Accepted forms of evidence include:
• Front page of a DLA or PIP award letter (any rate)
• Front page of an Attendance Allowance letter (any rate)
• Evidence of registration as severely sight impaired
• Recognised Assistance Dog ID card
• Credability Access 
Other forms of evidence may be considered on a case-by-case basis.

Venue Access — Milburn Stand

The Milburn Stand provides the following accessibility features:

• Lift access serving all floors of the stand

• Step-free entry routes

• Accessible toilet facilities

• Additional seating throughout the venue (where space is available and won’t interfere with walkways etc)

• The main reception/registration desk is located in the Milburn Stand foyer on arrival. Staff at this desk can direct attendees to accessible facilities on arrival, and all staff and volunteers know these locations if you need to ask throughout the weekend.

While all attendees to the event are permitted and welcome to use the lifts, we will have signage advising that those who require the use of them due to access needs should be given priority where possible.

Mobility Aids and Wheelchairs

Wheelchair users and attendees using mobility aids are welcome. The Milburn Stand concourses are wide enough to accommodate most mobility equipment.

If you require assistance navigating the building on arrival, please speak to a member of staff.

Please note that St James Park is a large multi-level venue. We recommend contacting us in advance if you have specific requirements so we can help plan your visit.

Assistance Dogs

Trained assistance dogs are welcome at SunnyCon. This includes dogs trained to guide blind people, assist deaf people, or assist disabled people with conditions affecting mobility, manual dexterity, or physical coordination, as defined under the Equality Act 2010.

Queue Management

We recognise that long queues can be challenging for attendees with certain disabilities or health conditions. The following provisions are in place:

• Priority access to registration for attendees who cannot stand for extended periods

• Attendees who require queue assistance should speak to a member of staff or volunteer on arrival

• Where possible, seating will be available near panel and workshop rooms, guest signings, and other events where queueing may be required.

Please make yourself known to staff if you need support at any point during the event. SunnyCon staff and volunteers are briefed to assist.

Quiet and Rest Areas

A designated quiet room will be available throughout the event for attendees who need to take a break, manage sensory overload, or step away from the main floor. This will be the wellness room on Level 3.

If you or someone with you needs urgent assistance at any time, please alert any member of the SunnyCon staff, volunteer, or security teams.

Email: info@sunnyconanimeexpo.com

Question 10

Am I allowed to take photographs and videos?

Accepted Answer

We welcome you to take as many photographs and videos as you can, although please be aware that if someone asks you not to then please respect their wishes. Any form of harassment will be treat seriously and will lead to you having to be removed from the event.
No photography or videos are allowed to be taken for financial gain, they are only allowed to be used for personal use unless cleared and agreed with a member of the SunnyCon Anime Expo management in writing

Question 11

Will any photos of me be taken or will I be filmed?

Accepted Answer

Because of the nature of SunnyCon Anime Expo we attract a lot of press and media attention, what this means is that there are always many film crews, photographers, publications and broadcasters in attendance. If you are to be filmed you will be asked permission beforehand, where possible, unless you end up in the background of a shot.
 
By attending SunnyCon Anime Expo Newcastle you are agreeing that you are allowing press and SunnyCon Anime Expo crews to use your image in productions and for press and promotion however if there are any images or footage you wish us to remove from our promotions please feel free to contact us and we can take them down. The areas of filming can be anywhere within and around the venue grounds.

Question 12

Outside Food and Drink

Accepted Answer

St James does not allow outside food and drink in the venue. There is food and drink for sale inside the venue and in shops/restaurants around the area however the venue wont allow outside food to be brought in over the event weekend.

Question 13

Do the guests sign autographs?

Accepted Answer

Guests are more than willing to sign anything for you however as part of line control we have to implement some restrictions to make sure everyone gets the chance.
Restrictions are;
Max of 4 items only. Time is a factor and to make sure everyone gets the chance we have limited it to only 4 items to be signed
Only 1 photograph per signing, again as with signings to make sure more fans get to meet the guests we ask that you only take one photo with guests.
Be polite, when meeting a guest please don’t point a camera at them or demand they do the voice. If you are after a catchphrase ask beforehand and get permission to film.
No line jumping/keeping spaces, pretty self-explanatory…….
No inappropriate items to sign, please use common sense only bring items relevant for guests to sign e.g video game boxes, posters, t-shirts are acceptable. Your bum, a baby, genitalia or pornography is not suitable for signings (yes all have been asked for at previous events)

Question 14

Is there bag storage or a cloakroom at the venue?

Accepted Answer

Yes, SunnyCon Anime Expo Newcastle runs a cloak room will be available over the weekend to drop off all cosplay, coats and bags.
It will be on all floor plans and signs through the venue. The cloakroom charges a small fee to cover it's running.

Question 15

What are the rules on weapons?

Accepted Answer

We don't allow real weapons but prop weapons are allowed. We ask they be no bigger than 1.5 meters in height and made out of safe materials such as foam or soft woods.  Outside of the convention we ask you transport prop weapons by concealing them as they can cause alarm to the general public.

Question 16

Where can I find lost items?

Accepted Answer

From time to time people lose items at SunnyCon Anime Expo Newcastle but not to worry we have a lost property box situated at the front registration desk and anything handed in will be there. If you discover something missing after the convention then e-mail us at info@sunnyconanimeexpo.com. Please take care of all possessions over your weekend.

Question 17

What days can I see the guests?

Accepted Answer

All SunnyCon Anime Expo Newcastle guests attend all days of the event however they will be scheduled in places and you will have to see the timetable when it is completed to see which guest will be where and what they will be doing.

Question 18

What is the policy with 12's and Under tickets?

Accepted Answer

Children 12's and under can enter the convention for free with a paying adult. There is a limit of no more than 2 12's and under to one paying adult. Tickets can be booked on our tickets page.

SUNNYCON FAQ's

Where is SunnyCon Anime Expo held?

When does SunnyCon Anime Expo Newcastle take place?

What time does SunnyCon Anime Expo Newcastle open and close?

How do I get my tickets?

Where can I pick up my VIP/Premium extras?

Are tickets available to buy offline?

I notice we have to pay a booking fee, what is this for?"

Is SunnyCon Anime Expo Newcastle Disability Friendly?

Are there tickets available for personal assistants (carers)?

Am I allowed to take photographs and videos?

Will any photos of me be taken or will I be filmed?

Outside Food and Drink

Do the guests sign autographs?

Is there bag storage or a cloakroom at the venue?

What are the rules on weapons?

Where can I find lost items?

What days can I see the guests?

What is the policy with 12's and Under tickets?